Embarking on a journey towards better mental health is an act of self-compassion and courage. We appreciate your courage in choosing BetterHelp, which is a popular online sanctuary of mental health care. They connect you with some of the top therapists and counselors from the comfort of your home.
However life evolves, there may come a time when it becomes necessary to transition from BetterHelp. Understanding how to gracefully say goodbye to your account that is deleting your BetterHelp account is important, and we will help you.
In this blog, we will extend a caring hand and offer guidance on how to delete BetterHelp account. Your well-being is our top-most priority, and we are here to make sure that this huge step is as smooth as possible.
All right, let’s go.
Table of Contents
Common Reasons for Deleting a BetterHelp Account
Life is a journey, and so is your mental health. So, in your journey towards mental well-being, there may come a time when you might need to move beyond BetterHelp.
Here is the list of common reasons why most people part ways with BetterHelp:
1. Changed Circumstances:
If you have found your ideal face-to-face therapy or circumstances have changed, you might no longer require online therapy.
2. Achieved Goals:
If BetterHelp has helped an individual reach their mental health goals, they might feel the need to part ways. This is when they might decide to stop their therapy subscription and delete BetterHelp account.
3. Financial Considerations:
Financial problems are one of the biggest reasons why people may stop their subscriptions. So when subscription cost factors into your decision, then closing your BetterHelp account might be a solution.
4. Privacy Concerns:
Privacy is paramount. If an individual has concerns about their online data or simply wants to reduce their digital footprint, they may opt to close their BetterHelp account.
5. Therapist Change:
Bonding with the therapist is crucial for effective support and progress. So, if the user wants a different approach or the personality does not match with the therapist, then they may want to transition away from BetterHelp.
Preparing to Delete Your BetterHelp Account
So, you have decided to say goodbye to your BetterHelp account. Honestly, this is a huge step, and we appreciate your courage.
However, before you delete BetterHelp account, you need to follow some essential steps to ensure a smooth closure. Here is a list of points that you need to check out:
1. Subscription Assessment:
Start the process by reviewing your subscription. Carefully go through the terms, benefits and any commitments you have regarding the subscription.
2. Cancellation Policy Check:
Familiarize yourself with the cancellation policy of BetterHelp to know whether there are any specific requirements or conditions to close your account.
3. Payment Status Verification:
Make sure there are no outstanding payments. If there are any, please clear these dues to avoid complications during the account closure process.
4. Review of Auto-Renewal:
Next, visit the payment center to check whether the subscription is set for auto-renewal. If so, disable the auto-renewal feature to prevent any future charges.
5. Data Backup:
If you want to save any records or communication from your account, you can always back up important data or messages. You can ask the customer care for help.
BetterHelp is one of the few online platforms that offer this backup feature. So, when you want to resume your therapy or transition to another therapy program, you can share this data with your new therapist. With this data in hand, you do not have to start your mental health journey from scratch.
6. Double-Check Account Closure:
After initiating the account closure, confirm with BetterHelp that the process has been completed and your account is indeed closed.
Once you have initiated the account closure process, stay connected with BetterHelp. Once your account is deactivated, they will let you know.
Steps to Delete Your BetterHelp Account
To delete BetterHelp account and conclude your association with the platform, we have prepared a list of steps that you must follow carefully.
This step-by-step guide will also answer your question-how do I delete my BetterHelp account?
1. Assess Your Decision:
We understand that deciding to delete your BetterHelp account is a big step. While we respect your choice, taking a moment for a second thought is always encouraged and won’t cause any harm.
So, take a moment to reflect on your decision. Make sure it aligns with your current mental condition requirements and goals.
2. Initiate Account Login:
Now if you are ready, let us begin the process. Start by logging into your BetterHelp account using your registered email and password. If you do not remember the password, you can always reset it.
3. Navigate to Account Settings:
Once you are logged in, navigate to the account settings. This option is available in the menu ribbon on the dashboard and is denoted by your profile icon or your account name.
4. Cancel Membership:
If you have an active subscription to the therapy sessions, look for the “Payment Settings” or “My Account” section. Under this option, choose “Cancel Membership” to end your current subscription.
5. Request Erasure of Personal Information:
Once you have terminated your current membership, next in the account settings, navigate to “Personal Information.” Here, look for the option to “Request Erasure.”
Once you click this button, all your personal data will be erased from the platform permanently.
But if you want to keep the data and other reports, you can ask the customer care. They will send you a document containing all the reports and conversations with your therapist.
6. Express Your Decision:
Once your data is deleted, BetterHelp may ask for feedback on your reasons for leaving the platform. An honest feedback will help them improve their services.
7. Verify Your Email:
The next step is the final one, which is the account deletion process. To validate this option, BetterHelp will send a verification email to your registered mail address.
Find this email and click on the link, or enter the provided code to confirm your identity.
8. Account Deletion Confirmation:
Once your identity is verified, BetterHelp will start the account deletion process. Your account and all the synced data will be permanently erased from their servers.
9. Confirmation Email:
The process might take some time. So, we recommend keeping an eye on your email for a confirmation email. This email will validate the completion of your account closure process.
Does BetterHelp delete accounts of its redundant users? No, until and unless you take a proactive initiative to delete your BetterHelp account and transition to a different approach of therapy, the online platform retains your user data and all other information.
In case you are wondering what will happen after you delete BetterHelp account, we have prepared a list for you.
Permanent Account Deletion:
Once you delete your BetterHelp account, all your data will be permanently removed. This includes your profile therapy history and associated data.
Loss of Access:
You will no longer have access to your previous conversations with your therapist. You also will not have access to the therapy reports, prescriptions or any other information saved on the platform.
But the feedback that you share with them will be valuable to BetterHelp. They will use the information to enhance the platform and services.
However, in the future, should you decide to rejoin BetterHelp, you will be glad to know that you will not be rejected. BetterHelp welcomes their old users back with open arms if they decide to rejoin the services. You can sign up again and start fresh whenever you are ready.
The platform also encourages exploring various types of therapy. If you are planning to return, you will have the freedom to choose a different therapist or approach that suits your current mental health.
For any questions or inquiries during or after the account deletion process, the customer team will be available for you 24/7.
We hope that this guide on how to delete BetterHelp accounts has helped you. BetterHelp understands that your choice to delete your account is a significant one reflecting your unique journey. If you have made up your mind, we respect and support your decision wholeheartedly.
Always remember that your well-being is paramount, and BetterHelp values your path to self-discovery.
If you ever feel the desire to return to BetterHelp, their doors are wide open. They will welcome you with warmth and understanding.
Your mental health journey is important. Whenever you are prepared to take the next step, they will be there by your side. Your happiness is a priority, and BetterHelp is committed to assisting you along the way.