Amwell Online Therapy: A Complete Guide

Amwell Online Therapy: A Complete Guide

The demand for convenient mental health assistance continues to rise, and by 2030, the worldwide online therapy services market is expected to grow at a CAGR of 14.27% reaching $8.2 million.

There are various treatment options available, including websites and apps that allow users to access online counseling with a click of a button. Amwell Online Therapy is a well-known telehealth company that offers services such as virtual medical care, teletherapy, and psychiatry. It is an excellent platform for quickly connecting with therapists via its user-friendly website and app.

This article provides a detailed Amwell Online Therapy review to assist you in making an informed selection when selecting your therapy service online.

What is Amwell?

Amwell Online Therapy

Amwell is a leading telehealth network that links individuals with certified doctors and licensed therapists who provide a wide range of mental health services. 

It was founded in 2006 by Roy Schoenberg, M.D., M.P.H., and his brother. They later purchased Aligned Telehealth in 2019 to expand in the teletherapy sector.

Amwell’s therapy offers mental health assistance to people without the need for in-person sessions. Patients can book a session via a web browser or mobile app (available on Android and iOS) and connect with a counselor within minutes.

What Services Does Amwell Offer?

What Services Does Amwell Offer

Amwell Online Therapy provides you with 24-hour access to your specialists via online teleconference across all states in the USA. They provide same-day appointments, based on availability, as well as second opinions, so you can get a thorough diagnosis and treatment.

Therapy sessions normally last 45 minutes as mentioned on Amwell’s website. The timing may vary because there may be a 10-minute wait in the online therapy room.

The platform covers a vast range of therapy services, including:

  • Online Therapy
  • Online Urgent Care
  • Online Psychiatry
  • Grief Counseling
  • Chronic Care Management
  • Cognitive Behavioral Therapy
  • Couples Therapy
  • Life Transitions
  • Online Pediatrics
  • Stress Management
  • Women’s Health
  • Breastfeeding Support
  • Birth Control Options

Who is Amwell Best Suited For?

Who is Amwell Best Suited For

Amwell’s extensive services serve a wide range of people in need. Individuals, couples, or families can seek care for non-emergency needs online from the comfort of their own homes or private spaces. 

Children (with parental approval), adults going through menopause, and couples going through big life transitions can all benefit from the platform. You may seek therapy for common concerns including anxiety, depression, stress management, insomnia, and more, with Asmwell’s flexible scheduling and remote access.

How Does Amwell Online Therapy Work?

One of the best features of Amwell’s platform is that it is simple to navigate and answers most patient concerns on its website. It also provides online chat support to assist you in case you are stuck.

How Does Amwell Online Therapy Work?


To book sessions on Amwell’s platform, you must first create an account and sign up. During this process, you will be asked to fill out your personal information, choose your insurance provider (if you have one), and enter your payment information. After you have finished your profile and logged in, you are ready to make your appointment.

Scheduling a Session

To schedule a session, choose the kind of treatment you require, such as therapy, psychiatry, adolescent therapy, menopause counseling, or pregnancy and postpartum therapy.

Appointments can be found by date and time or by provider. You may choose the therapist you wish to connect with by looking through the therapists’ profiles and availability. Each therapist’s bio provides information about their qualifications, areas of expertise, and client testimonials to help you find your ideal fit.

You will then be informed of the session costs as well as any insurance that may be applicable. Once confirmed, You will receive a confirmation email about your appointment. 

You can also include your phone number so that the support team can contact you if your appointment changes. Moreover, keep an eye on the portal for any updates.

Insurance Coverage

Amwell accepts coverage from a wide range of health insurance providers (55 as of now), including UnitedHealth and Aetna, making it an excellent choice for people trying to cover their therapy costs with insurance. 

You must provide your health insurance details each time you log in for a therapy session. Don’t forget to consider how much your insurance will pay for the session. For example, mental health coverage varies by plan, so check with your provider about the part of the charge covered by insurance.

Some specialist appointments, such as those with physical therapists and neurologists, may require an upfront payment. However, if these charges are covered by your insurance plan, they will be reimbursed after a while. You can find more information under Amwell’s “My Records” tab.

What Services Does Amwell Offer

Switching or Cancelling Appointments

According to Amwell Online Therapy reviews, switching therapists on the platform is a breeze. Since you schedule and pay for individual appointments, you can easily choose a different therapist.  

Moreover, if you feel like postponing or canceling your appointment, you can do so by selecting “Cancel Appointment” on the appointment notification. No more schedules will be created until you do it yourself. Amwell does, however, offer a 24-hour cancellation notice. After that, canceling a session will cost you $40

How Much Does Amwell Cost?

One of the differentiating factors of Amwell’s online therapy is that there are no subscription costs. Its pricing is similar to an in-person therapy where you pay for each session you take.

The costs may vary depending on your location and the expertise of your therapist. Amwell’s therapy sessions have a per-session cost of $109 for a master’s degree practitioner and $129 for a doctoral degree practitioner. 

Prices are consistent throughout most therapeutic services. However, for psychiatry, you may have to pay $279 per session, with follow-ups at $109.

Amwell’s Therapy Services Pros and Cons

We went through Amwell’s online therapy reviews to discover what people like and dislike about the platform. The pros and cons are a result of the common concerns people have so you can be aware of all the benefits and drawbacks of the platform before signing up.


  • Many reputable and reputable therapists to select from. This aids individuals in selecting a therapist with whom they will feel at ease.
  • Counselors are approachable and sincerely care about their clients. Their suggestions are tailored to specifically address the problem at hand.
  • Simple pay-per-session module that has no hidden fees or subscriptions.
  • Easy and quick procedure for changing or canceling a therapist. 
  • Accessible via internet and app platforms in every US state. 
  • Collaboration with a large insurance provider network and support for multiple insurance policies.


  • The waiting time is included in the session length (set at 45 minutes), thus a longer wait can eat up valuable therapy time.
  • If the video connection fails in between sessions, you will have no choice except to speak with the therapist over the phone for the remainder of the session.
  • In case the session fails in the middle, you might have to spend the remainder of the session speaking with the therapist over the phone and have no way to reconnect via video.
  • A $40 cancellation fee is charged if you miss or cancel the appointment at the last minute.
  • Very few payment alternatives (credit card only), can prevent certain users from utilizing other online payment solutions.
  • No other means of getting in touch with the therapist outside of the planned session.
  • Unclear if it accepts Medicare or Medicaid insurance coverage for therapy sessions.

Amwell Vs. Other Online Therapy Options

The telehealth sector has several prominent names providing top-quality online therapy services. When considering online treatment, you should explore Amwell as well as Amwell alternatives to see which one best meets your needs. 

Here is a quick overview of Amwell’s online therapy with some of its alternatives:

Amwell’s Online Therapy

FeatureAmwell Online TherapyTalkSpaceBetterHelpReGainBrightside Health7 Cups
Key Features– Quick signup, efficient scheduling, various therapies including couples, family, adolescent, etc.– Licensed psychiatrists and therapists, online symptom tracker.– Extensive network of licensed therapists, easy process for switching therapists.– Couples joint account, journal space, group webinars.– Medication management, crisis care, clinical supervisors available.– Free emotional support, AI Chatbot, Active Listeners, paid texting therapy.
Specializations– Anxiety, insomnia, LGBTQ+ issues, life transitions, panic attacks, relationship issues, stress management.– Anxiety, addiction, depression, eating disorders, PTSD, relationship issues.– Depression, anxiety, relationship issues, trauma, addiction, family conflict, intimacy issues.– Martial issues, relationship troubles, intimacy issues, conflict resolution, separation/divorce.– OCD, PTSD, postpartum depression, insomnia, panic, phobias, suicidal thoughts.– Mild mental health symptoms, managing challenges, difficult feelings, seeking advice.
Best for– Individuals, couples, families seeking teletherapy with insurance.– Individuals, couples, teens, psychiatry for medication management.– Individuals and couples counseling.– Improving relationships for individuals or couples.– Evidence-based treatment, individuals with suicidal thoughts.– Individuals seeking emotional support, feeling lonely, needing advice.
Pricing– $109 to $129 for therapy, $109 to $279 for psychiatry.– $276 to $436 per month for various plans, $109 per week for couples therapy, additional costs for psychiatry.– $240 to $360 per month.– $260 to $360 per month.– $95 to $349 per month.– Free access to chat boards, $150 for monthly therapy, $12.95 for premium membership.
Insurance– Accepts over 55 networks.– Aetna, Cigna, Optum, Carelon Behavioral Health, Regence.– Does not accept insurance.– Does not accept insurance.– Aetna, Cigna EverNorth, Allegiance, Anthem, United Healthcare.– Does not accept insurance.
Pros– Per-session cost, choice of provider, specialized counseling, integrated care.– Accepts insurance, online psychiatrists, unlimited messaging, weekly counseling in premium plan.– Weekly group sessions, licensed therapists, financial aid, highly rated.– Specializes in relationship counseling, no extra charge for adding a partner, detailed assessment.– Nationwide psychiatry and therapy, three subscription options, accepts insurance, quick scheduling.– Diverse forums, large chat rooms, assists in navigation, flexible schedules.
Cons– No text-based therapy, controlled medications not prescribed.– No phone calls, 30-minute session cap, high cost for psychiatric appointments, slow responses.– No choice of therapist (switching possible), no prescription authority, no insurance coverage.– No group video calls, longer counselor response times.– 18+ only, assigned providers, specializes in anxiety and depression only.– High-volume posts may go unnoticed, strict chat rules, limited therapy modes.

Key Takeaways
  • Amwell provides essential therapy such as anxiety, depression, stress, life changes, grief counseling, psychiatry urgent care, and so on.
  • Booking sessions through Amwell’s website and app is quite simple. You only pay for the sessions you book, with no hidden costs.
  • Amwell’s platform is in collaboration with various health insurance providers; thus, most of the therapy costs can be reimbursed under your insurance plan.
  • Amwell charges a flat rate for each therapy session (45 minutes) that is lower than that of competing services.
  • According to Amwell users, some drawbacks of booking with Amwell include the lack of payment methods other than credit cards, the inclusion of waiting time within the scheduled session duration, and the inability to communicate with the therapist outside of the session.